At Gravixi, we strive to ensure you are 100% satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help!

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

Unused and in the same condition you received them

In the original packaging

Certain items may be non-returnable for hygiene or safety reasons (e.g., personal items).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable, and you will be responsible for paying the return shipping unless the return is due to an error on our part.

Exchanges

If you receive a defective or incorrect item, we will gladly exchange it for the same item.

Please contact us at Contactgravixi@gmail.com
 with your order number and a description of the issue.

We may ask for a photo of the item to process your exchange efficiently.

How to Initiate a Return or Refund

Email us at Contactgravixi@gmail.com
 with your order number and reason for return.

We will respond within 1–2 business days with instructions.

Follow the instructions provided to send your item back to us.

Contact Us

If you have any questions about returns, refunds, or exchanges, feel free to reach out:
Email: Contactgravixi@gmail.com

We’re here to make your shopping experience smooth and worry-free!